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It's very attractive to people to be a victim. Instead of having to think out the whole situation about history and your group and what you are doing... if you begin from the point of view of being a victim you've got it half-made. I mean intellectually.
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My dad was a big believer in treating people well oftentimes even when he himself wasn't well.
It's about communication. It's about honesty. It's about treating people in the organization as deserving to know the facts. You don't try to give them half the story. You don't try to hide the story. You treat them as - as true equals and you communicate and you communicate and communicate.
I'm not as angry as I used to be. But I can get in touch with that anger pretty quickly if I feel my space is being invaded or somebody is not treating me with the respect that I think I want.
I'm never overawed by a situation and I think that's because I've always looked several years older than I am. So because people were treating me like I was 40 when I was 29 I've always felt in control of a situation. People used to say when you're 32 you'll look 32. I'm still waiting for that moment where my age catches up with my appearance.